In today’s competitive and fast-paced work environment, it can be tough to find a job that checks off all the boxes.
Decent salary? Rewarding work? The flexibility to arrange your work schedule around your other life commitments, like caring for children?
Believe it or not, a call center job is the kind of career you’ve been looking for. Many people don’t realize that call centers are still up and running – after all, why wait on hold for half an hour when you could just use Google to find the answer to your problem?
However, lots of customers would still rather use call centers to get (semi) immediate help when they’re struggling.
The beauty of call center jobs is that, in most cases, they can be completed from any location and without a lot of expertise. As long as you have a friendly personality, a willingness to learn, and a phone, you’re golden!
Curious about how to find a call center job? We’ll tell you everything you need to know – and give you an idea of the best call center jobs from home while we’re at it, too.
What Is A Call Center Job?
A call center is an office that works to field outgoing and incoming customer phone calls. Usually, call centers are managed by phone representatives who handle each call and keep a log of open cases. Most call centers use call center software to interact with customers around the world.
The vast majority of call centers will either be proactive or reactive. A proactive call center will be one in which representatives reach out to costumes with service or product offers, while a reactive facility will respond to incoming calls. Some call centers provide both.
Call centers can be owned by the parent business itself or by a third-party provider. Lots of co companies outsource their call centers, which allows entrepreneurial workers like yourself to work from home. This benefits the company as it is usually far less expensive than managing an actual facility. There’s less overhead investment and zero additional equipment.
As an employee, you’ll benefit from the convenience of working from home. You don’t have to worry about a lengthy commute or a fancy professional wardrobe – you have everything you need in your own living room!
Of course, there’s the pay, too. The average wages for a call center job will vary depending on the kind of work you are performing, your hours, and the company you work for. Your experience will play a role in how much money you make, too. On average, you will earn an average wage of $18 an hour, according to Ziprecruiter.
While this isn’t necessarily a salary worth writing home about, it’s definitely more than enough to pay the bills. Since you won’t have to worry about paying for a vehicle or a commute (there’s no office to travel to, after all!) you’ll have fewer expenses to cover, too. Plus, many of these jobs offer competitive benefits packages.
What Kinds Of Call Center Jobs Are There?
There are several kinds of jobs you could pursue if you want to work as a remote call center employee.
For example, you might work as a call center agent or representative. In this role, you’ll be expected to answer questions and solve problems with customer calls. You’ll need to have excellent customer service and interpersonal skills. In some cases, you may be required to reach out directly to customers, either to sell something or to conduct some research.
You could also work in a more managerial fashion, perhaps as a call center team leader. You’ll be required to train team members and help solve call escalations when your agents need your help.
Perhaps you have technical skills. In that case, you might want to consider a role as a technical support agent. You’ll work to help customers solve issues related to technology, similar to what the Geek Squad does for Best Buy (except, of course, in a remote fashion).
You might even work as a reservation agent! This is a fun job that will allow you to work with customers to facilitate and make reservations for hotels, airlines, or home services. Popular employers include Enterprise, American Airlines, Delta, and U-Haul.
If you have skills, education, or a background in a specific area, you may want to consider pursuing a remote call center job that will allow you to work in that area. For instance, if you have a background in education, working for a company like Pearson might be a good choice, while a background in insurance would make you a good fit for one of the thousands of call center jobs out there at insurance agencies.
Best Call Center Jobs From Home
If you’ve ever read a textbook or taken a standardized test, there’s a good chance you’ve heard of Pearson. Pearson is an international learning company with all kinds of services, products, and other tools for educators and students. The company produces things like assessments, educational services, and technology.
Apply to work for Pearson, and you could find yourself in a variety of call center jobs. Most of the company’s remote opportunities include work as a customer service manager or representative or as a professional service representative.Click Here To Get Started
2. Robert Half International
A professional staffing and consulting firm, Robert Half has several different divisions, meaning you could find call center work in a variety of fields. For example, the company is broken into Executive Search, Technology, Accountemps, Finance and Accounting, Management Resources, OfficeTeam, and The Creative Group.
Click Here To Get Started
No matter where your skills lie, you’ll likely find something that fits you well with Robert Half. You could work as a service desk operator, a customer service insurance agent, or just a regular customer service representative.
3. VIPdesk Connect
VIPdesk Connect is one of the country’s top providers of American outsourced customer service solutions. These solutions are designed to enhance customer loyalty and retention and to increase the average order size. The company also works to provide reporting services and data analytics.
VIPdesk Connect regularly hires remote call center workers to serve as customer service representatives and technical support.Click Here To Get Started
Transcom is an international company that provides services in sales, customer service, credit management, and technical support. The company actually works with a variety of international brands – more than 350 of them, in fact – and provides services in niches like media, travel, retail, telecommunications, financial services, and more. You could land a job as a technical support advisor or a customer service representative.Click Here To Get Started
Liveops is another international company that works with other businesses and organizations all over the world. Apply to work with Liveops, and you’ll become one of more than 20,000 independent call center agents and work with clients and customers just about everywhere. The company processes more than a billion minutes of customer service interactions, serving clients in the retail, financial, insurance, technology, and healthcare industries.
With Liveops, you could pursue a variety of positions. Most people will become customer service representatives but some other common job titles include call center reps representatives, licensed insurance customer care agents, and client results associates.Click Here To Get Started
6. Working Solutions
Based out of Dallas, TX, Working Solutions provides home-based customer service and sales. With more than 110,000 registered agents, this company’s main goal is to improve the customer experience and overall efficiency. You’ll find work here as a customer service representative or, more specifically, as a tax software customer service representative (a job that will require a bit more of a background in accounting, of course).Click Here To Get Started
How To Find A Call Center Job
Curious about how to find a call center job? The good news is that these jobs are posted every day on popular job boards like Indeed, Monster, and Craigslist. The beauty of searching for a remote call center position is that you won’t have to worry about filtering by location – you can work from anywhere! You can also do a simple Google search to find a position or go directly to the source – if you know of a company that’s hiring, you can apply directly with that company.
Once you have decided that working from home is right for you, it’s time to start working on your applications. You’ll want to highlight any keywords included in the job posting when you work on your application, but be sure to also give a mention to your communication skills and your work ethic. Of course, being willing and able to learn new technologies is also something you’ll want to mention in your application.
Most companies won’t ask you to furnish much more than a high-speed Internet connection, a computer, and a cell phone. Otherwise, you’ll have everything you need to get started with working from home.
Take some time to make sure the call center job to which you apply is right for you. Read the job description and company history as thoroughly as you can and ask any questions you might have of the hiring manager. Even though you’re working from home, it’s still imperative that you find the job of your dreams!