Are you looking for a job that can be done from home? Do you want to work in your pajamas and not commute an hour each day? Become a live chat operator! There are all kinds of live chat operator jobs from home that are not only rewarding and enjoyable but pay remarkably well, too.
Live chat operators are in high demand these days, so if you’re looking for a way to work from the comfort of your own home, this is it. You’ll have plenty of time to spend with friends and family while also making money on your own terms.
Ready to get started? Here’s everything you need to know about the unique “chat from home” industry – as well as our top picks for the best live chat operator jobs from home!
What is a Live Chat Operator Job from Home?
As a live chat operator from home, you’ll work primarily in customer service. Before we dive into what, exactly, a live chat operator does, it’s important to address the many benefits of working as a chat operator.
There are many online work-from-home jobs out there, so why be a live chat operator? For one, live chat operator jobs from home will allow you to be home when you need and want to be – if you are caring for kids or working another job, this offers a fantastic level of flexibility.
Not only that, but working as a live chat operator often requires little more than a high school diploma. To work in chat-based customer service, you’ll of course need to have excellent people skills (and perhaps some previous customer service experience) but you won’t be expected to have an expensive degree or decades’ worth of work experience.
In most cases, to qualify for a job as a live chat agent, you’ll need little more than a reliable Internet connection!
As an online live chat agent, you’ll work to provide customer service, helping to provide customer support via discussions that are primarily chat-based.
Best Live Chat Operator Jobs
Looking to offer logistical, customer service, and technical support to clients and customers all over the world? If so, you may want to consider one of these chat based customer service jobs that you can complete entirely online.
A phone insurance company, Asurion deals with customer service inquiries and complaints on a regular basis. Because of this, the company is always looking for customer service agents who can help answer questions and assist customers in processing claims.
You won’t make a fortune while working as a live chat operator with Asurion, but you’ll make around $13.50 to start out – not too shabby, especially when you consider that there’s no commute required. To qualify, you’ll need a high school diploma or GED and the ability to work weekends, nights, and holidays.
You will also need a few months of customer service experience and be able to pass a background check.Click Here To Get Started
Another well-known company that offers tons of text chat operator jobs from home is Amazon. To qualify for a job as an Amazon chat host, you need just a high school diploma and the ability to communicate effectively. You’ll work anywhere between 20 and 29 hours a week but you could work up to 60 hours per week depending on the customer call and chat volume.
You’ll receive around $15 an hour plus tons of benefits that are designed specifically for work-at-home chat support professionals.Click Here To Get Started
3. Accolade Support
Accolade Support is a company that hires text chat operators as independent contractors. While you won’t get the paid benefits that you might have as a full-time employee, such as health insurance or a 401(k), you can’t beat the kind of flexibility you will get when working with a company like Accolade Support.
You’ll be able to set your own hours and schedule. To qualify to work in this text chat operator job, you’ll need to have an American accent and great customer service skills. Having some technical support skills and the ability to pay attention to detail is also important.Click Here To Get Started
Uber isn’t just for hitching a ride – it’s also a great place to look for live chat operator jobs. This company hires customer support representatives from all around the world to help solve problems via email, phone, and of course, text chat. You’ll need to have strong skills in communication and empathy – and the ability to work evening or weekend hours is a plus.
Though not necessary, Uber does prefer to hire workers with degrees in journalism, English, communications, or business. These jobs tend to be office-based roles but are expected to offer additional work-from-home jobs as well.Click Here To Get Started
Apple is a brand with which you are likely familiar – and this company has tons of chat operator jobs from home, too. Online chat agents with APple answer technical questions and offer chat support to Apple customers. You’ll get a free iMac and headset to use while you’re working (a serious bonus) and all you need is a quiet place to work – and a reliable Internet connection, of course.
It can be helpful to have some hands-on experience working with Apple products, like iPhones, but not necessarily you’ll be able to receive extensive training on the technical features of the various Apple products before you start working. You’ll also be trained on Apple’s specific approach to customer service.
Apple is a great company to search for text chat operator jobs if you are more serious about working in a chat shop. While it is still one of the best online chat support operator jobs from home, offering flexibility and the ability to set your own hours, it is more of a permanent role with an extensive training program required before you can start working in any of the company’s customer service positions.
In return, though, you’ll be offered paid time off, free career development resources, and product discounts. There are both full- and part-time customer service positions available.Click Here To Get Started
6. Best Buy
Best Buy looks for both freelance and full-time customer support and client service agents to help customers troubleshoot issues via chat and phone.
These problems might include technical issues, questions about a local store, or even problems with product delivery. You’ll need to be able to communicate effectively via chat and phone and have at least one year of experience in customer service.Click Here To Get Started
To work with Arise, you will be considered an independent contractor who works from home. You will be able to work with a number of companies, since Arise serves as a link between the chat representative and the company.
Because of this, you’ll find all kinds of chat opportunities here – there will never be a dull moment! However, you’ll be fully supported in your journey to becoming a text chat operator, since Arise offers extensive online video resources to help you get started.Click Here To Get Started
How Do I Become a Live Chat Operator?
To become a live chat rep, you’ll need to be able to type relatively quickly and to communicate professionally by using proper spelling, punctuation, and grammar. You will also need to be able to multitask and work well with others.
In some cases, you may be asked to have some specific knowledge in the business in which you are providing customer service. Some live chat agent jobs are a bit more technical in nature – so pay attention to this when you are applying for jobs and try to narrow your search to positions that require little experience or offer extensive training.
Otherwise, to become a live chat operator, you will probably just need a high-speed internet connection, a computer, and perhaps a headset and phone (though this is not always the requirement). Then you can start applying to any of the excellent opportunities as a live chat operator listed above!
How Much Does a Live Chat Operator Make?
The average independent contractor at a chat shop will earn around $15 an hour, though this varies. Chat agent jobs that require more technical knowledge or require an extensive level of training will typically pay more, as will the customer support position that requires odd hours during weekend or evening hours.
How to Be a Successful Live Chat Operator
To be a good customer service agent of any kind, it’s crucial that you hone your skills in communication. It might help you to research and practice common questions that are asked in online chat situations so that you can come up with reasonable responses – and know exactly how to deliver those responses when called upon.
Having some knowledge of the industry in which you are searching for chat jobs can also help you provide more specifically tailored technical support. Although there are plenty of text chat operator jobs from home that require little more than a high school diploma to be successful, companies are always looking for customer service agents who can provide a more detailed, helpful response to clients.
Ultimately, being responsive and attentive to customers’ needs in an online chat shop company is what you need to be successful in the vast majority of chat jobs out there. The best chat hosts respond to phone calls with genuine concern and have a commitment to offering customer service exactly when and how it is needed.